Customoer Service ::completeTechnique::

■ Customer Service

Please review the frequently asked questions tab in the top right hand corner of this page. If your question has not been answered, please contact customer service at sales@completetechnique.com. Please reference your Order Number in the subject line, in order to facilitate a prompt response, when you contact us regarding questions with your recent order.

Please contact us, if you receive an error message when attempting to complete your order. The more information you provide with regard to your browser version, operating system, the more effective our response will be to more readily address your specific problem.

Please be patient as we continue to update and improve the efficiency of our site.

Customer Service:

sales@completetechnique.com - please note subject to ensure your question receives appropriate attention.

General Information:

info@completetechnique.com - please note subject to ensure your question receives prompt attention.

For Custom Jewelry Enquiries:

osa@completetechnique.com - please make sure the content is evident in the subject line of your email. Osa will personally respond to these inquiries within 72 hours.

■ Shipping and handling policy

For U.S. orders, you must have both a shipping address and credit card billing address within the United States in order to make a purchase. The issuing bank must also be based in the United States. completeshop.us may ship items using: UPS (United Postal Service 2 days air shipping )

For All international orders are shipped via UPS.(United Postal Service international shipping ) International shipping charges do not include taxes or duties. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.

After an order is placed with Completeshop.us, you will receive a confirmation email saying your order has been accepted. Most items are shipped within 2-3 business day(Domestic shipment) 5-7 business day (international shipment) during weekdays. When an item ships, a shipment confirmation email is sent that includes a tracking number. You may use this tracking number to view the progress of your shipment.

Shipping restrictions

We are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.

-what is your return policy?

We can only accept returns in the rare event that the shipment was delivered damaged. The contents of the shipment must be returned unopened and unworn. We take pride and special care in every shipment that leaves our shop, and package each item with the utmost attention.

-My shipment was damaged upon delivery,
How do I go about returning the damaged goods?

In the rare instance that goods were delivered damaged, beyond our control ofcourse, please make sure to report the situation via e-mail within 5 business days of delivery confirmation for Domestic US Orders, and 5 business days for International Orders. Once the situation has been reported, the customer has:

14 days for Domestic US Order returns
21 days for International Order returns

Please ship the item back to the following address:: Complete Technique

151 Norfolk Street, Suite 2C
New York, NY, 10002 United States

Tell/Fax +1(212)375-9356

Please note sales receipt number, clearly on the front of the package, to expedite your return.
The shipping cost of the returned item is the responsibility of the customer. We can not be held responsible for unforeseeable damages during shipping. We package our fragile artifacts with the utmost care and attention and we utilize delivery confirmation for every order. We expect the same courtesy in return from our customers when returning items that were damaged in transit. Upon receipt of damaged goods, we will send out a replacement within 14 business days, at the cost of completeshop.us.

-final sale items

Clearance items may not be returned, they are final sale

-What is your exchange policy?

If you recently ordered an item from completeshop.us, and decided you want to make an exchange please note the following conditions in our exchange policy. Please contact us within 2 business days via email: sales@completetechnique.com. You can exchange an item for equal or lesser value but unfortunately we can not return the difference. If you decide you want a different finish or model that is more expensive, you will be required to pay the difference. In both cases you are responsible for all of the additional shipping charges for the exchange.

-What it your cancellation policy

After an order is placed with completeshop.us, We can not accept cancellation your order.
We only accept exchange product. Please contact us within 2 business days via email: sales@completetechnique.com.

■ Privacy Policy Overview

We want to inform our customer on how we handle the information you send to Completeshop.us. Our Privacy Policy acclimates to the internets dynamic environment. As a result, please review the privacy policy from time to time to remain informed of our policy practices and procedures. This Policy was last updated on September 25 th, 2007.

Information: Collection of personal information

Completeshop.us collects and utilizes personal information to recognize your needs and interests in order to enhance your completeshop.us experience. In addition to the basic information you provide by becoming a new customer http://www.completeshop.us/login.php, Completeshop.us may also collect information during your visit through our Automatic Data Collection Tools. This includes web beacons, cookies, embedded web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you entered our site. We may also collect information about your Internet Protocol (IP) address, click stream behavior, and product information. By obtaining this information we can improve the quality of our business.

E-mail Addresses

E-mail is the most efficient form of communication for completeshop.us . When a visitor gives us their e-mail address, or sends us e-mail correspondence, we retain their e-mail address. We never share our e-mail directory with third parties for marketing purposes. We utilize e-mail addresses to communicate with our customers regarding your orders and other matters regarding transactions between us or your customer relationship with us. If a customer chooses to sign-up for our monthly newsletter, we will inform you of new products and events about completeshop.us via email.

Visitor-Keyed Information

In order to improve the quality of our business, we retain information provided by our customers such as contact, registration, and transaction information. The intention of monitoring this information is to take better care of our consumers. This research measures what appeals to our customers in order to provide the best possible products of interest to our valued clientele and anticipate how the consumer style will evolve in the future.

Completeshop.us will not sell, rent or lease your personal information to others. If at any time, you would like to modify your privacy preferences, please contact us at info@completetechnique.com. We value your opinion and respect your privacy. If you have any questions regarding the guidelines set forth in our privacy policy, please send inquiries to info@completetechnique.com, for a prompt response.